Revising and streamlining Salt Lake City’s building permit and inspection processes could significantly improve customer service and review times for residents & businesses, according to a just-completed audit commissioned by the City Council.
During their February 14 Work Session, the Council was briefed on the Building Services audit. The independent audit, which has been in process over the past nine months, included collaboration with the Mayor, Department heads and Building Services managers as part of an in-depth review.
The audit was based on a series of interviews and focus groups with developers, property owners, and residents, as well as an examination of the daily workings of the Building Division and interaction with other City departments. The result is a report that outlines specific steps for improvement in customer service. Read the final audit here.